1. Order Cancellation
After the order is successfully paid, you can check the status of your order in your account order details.
You can cancel your order within 1 hour of placing it. After 1 hour, our order will enter the packing process. Once packed, the order cannot be canceled. Please understand our work.
2. Return and exchange validity period
The website supports returns within 30 natural days without any reason. If you have received your product for more than 30 natural days, we will not be able to offer you a return or exchange.
3. Return order processing time
Return orders are processed within 1-3 business days, if it is overdue please contact us by email [email protected], we will solve your problem as soon as possible.
Our service hours are 7:00am-7:00pm (EST) Monday-Friday.
Return orders submitted after 7:00 PM will be prioritized for processing on the next business day, and orders submitted after 7:00 PM on Friday will be processed on the following Monday.
Return orders will not be processed at weekends.
4. Application for return
Returns must be made within 30 natural days of receipt of the product, and the kitchen hooks are new and undamaged, with all accessories.
If you need to return the goods and meet the return criteria, you can choose the following two ways to request a return:
Contact Anthony Phipps at [email protected] to request a return.
Find the order you need to return on your order details page and submit your return request and we will get it approved for you as soon as possible.
You can also contact Anthony Phipps at [email protected] after you have applied for a return yourself and we will process your order first.
5. Return and Refund
If you have decided to return the goods, you can follow the following process:
Pack the kitchen hooks in their original packaging, including the accessories and freebies received.
Send the kitchen hooks to 1376 Barnes Dr E, Columbus, Ohio.
After sending, please send us the shipping information and courier number by email [email protected], so that we can check and refund you as soon as we receive it.
If you choose to return your cookware hooks because of quality or shipping problems (such as damaged cookware hooks received), the shipping cost will be borne by Greenkitchengoods.com.
If the return is due to the customer’s personal dislike of the kitchen hooks received (color or style), wrong photo, etc., the shipping cost will be borne by the customer.
Once the returned kitchen hooks have arrived at Greenkitchengoods.com’s warehouse and passed inspection, the refund process will begin.
Refund amount will be refunded to your payment account within 1-2 business days, please wait patiently.
6.Refund amount within 1-2 business days
If it is overdue please contact us via email at [email protected] and we will resolve the issue for you as soon as possible.
We do not charge for re-shelving.
If you have any questions about the content of the page, please contact customer service Anthony Phipps via [email protected], we will solve the problem for you within 1 business day.